Project Stakeholder Management Quiz Project Stakeholder Management 1 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question1. During your project, you will have a number of different types of meetings. Some will be informational, others will be key updates, and some will be for decision-making purposes. While different attendees will attend each meeting, a best practice to follow is to: a. Group stakeholders into categories to determine which ones should attend each meeting b. Invite those stakeholders who have a high level of interest in your project to attend each meeting c. Be sensitive to the fact that stakeholders often have very different objectives d. Recognize that roles and responsibilities may overlap but practice a policy of ‘no surprises’ and inform your stakeholders about any upcoming meetings d. Recognize that roles and responsibilities may overlap but practice a policy of ‘no surprises’ and inform your stakeholders about any upcoming meetingsMeetings are a tool and technique in Monitor Stakeholder Engagement. They include status meetings, standup meetings, retrospectives, or others as stated in the stakeholder engagement plan. They help to monitor stakeholder engagement levels. The intent of inviting stakeholders to meetings or reviews or posting project artifacts in public space is to surface quickly any misalignments, dependencies, or other issues in the project. It is a concept used in agile methods to promote aggressive transparency and to accelerate the flow of information sharing 2 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question2. You are managing a project with team members located at customer sites on three different continents. You have a number of stakeholders on your project, and most of them are located outside of the corporate office. As you work to monitor and control Stakeholder Engagement, you should— a. Consult the organizational process assets b. Consult the enterprise environmental factors c. Use assumptions analysis d. Review the change log b. Consult the enterprise environmental factorsThe key words in this question are the team members are located in three different continents. The geographic distribution of facilities and resources are enterprise environmental factors to consider in the Monitor Stakeholder Engagement process 3 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question3. When you are preparing your project charter, you also are identifying your stakeholders although you continue the process throughout the project. As you are doing so, you decide to do some stakeholder analysis. You decide to classify stakeholders based on directions of influence, which means you are— a. Comparing power and influence b. Using a stakeholder cube c. Comparing upward, downward, outward, and sideward approaches d. Using prioritization c. Comparing upward, downward, outward, and sideward approachesIdentifying and analyzing the stakeholders helps to classify them to develop a strategy to meet their expectations throughout the project. In this approach, you are analyzing them in terms of upward approaches to senior managers, customer, sponsors, and the steering committee; downward to the team or SMEs; outward to stakeholders and groups outside of the team such as suppliers, the government, public, end users, or regulators; and sideward to your peers or middle managers who also want the same scarce resources you need on your project 4 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question4. You are responsible for a project in your organization that has multiple internal customers. Because many people in your organization are interested in this project, you decide to prepare a stakeholder engagement strategy. Before preparing this strategy, you first should— a. Conduct a stakeholder analysis to collect information b. Determine a production schedule to show when each stakeholder needs each type of information produced c. Determine the potential impact that each stakeholder may generate d. Prioritize each stakeholder’s level of interest and influence a. Conduct a stakeholder analysis to collect informationStakeholder analysis is used to result in a stakeholder list and information on the stakeholders such as their positions in the organization, roles on the project, stakes or expectations, attitudes or levels of support, and their interest in information about the project. It is a data analysis tool and technique used in Identify Stakeholders 5 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question5. Recognizing the importance of preparing a stakeholder engagement plan, you met with your team to obtain their buy in and to discuss it. You explained the key benefit of Plan Stakeholder Engagement is to— a. Determine appropriate strategies for a continual focus on identifying stakeholders throughout the life cycle b. Provide a clear plan that is actionable to interact effectively with stakeholders c. Develop appropriate management strategies to effectively engage stakeholders d. Plan a series of meetings to ensure stakeholders remain interested and to address their concerns b. Provide a clear plan that is actionable to interact effectively with stakeholdersThe Plan Stakeholder Engagement process develops appropriate management strategies to involve stakeholders based on their interests, needs, expectations and potential impact on the project. The key benefit of this process is to have a plan that is clear and actionable to interact with them 6 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question6. Assume you are actively working, along with your team, to manage stakeholder engagement on your project to develop a new drug to prevent any retina problems of any type. You know you must manage their engagement throughout the project life cycle. This means some project documents will need updating including— a. Informal and formal project reports b. The stakeholder register c. The stakeholder engagement plan d. The communications plan b. The stakeholder registerThe stakeholder register, along with the issue log, change log, and lessons learned register, are project documents that may need updates in the Manage Stakeholder Engagement process 7 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question7. Stakeholders often have issues, and you have asked each of your team members to document them. At each team meeting, you and your team discuss them and determine appropriate responses. You have a project issue log, which is— a. Part of the project’s lessons learned b. Added to the stakeholder register to show which stakeholder raised it c. An output from the Manage Stakeholder Engagement process d. An output from the Control Stakeholder Engagement process c. An output from the Manage Stakeholder Engagement processIssues logs are an output of this process, as issues are expected in this process. The log is updated to reflect an update to or the development of an issue log entry 8 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question8. As you work on your project to update its software training classes to focus on an agile approach, you have a number of key stakeholders. As many students and their managers are requesting these classes, your CEO has taken a special interest in your project and has asked you to accelerate your schedule to complete it in two months rather than in your planned six months but still have quality offerings. This means as you work to monitor overall project stakeholder relationships, you should— a. Provide notifications to stakeholders about status regularly b. Ask your stakeholders for regular feedback as you work on your project c. Provide presentations to each stakeholder group d. Determine how changes will be monitored and controlled d. Determine how changes will be monitored and controlledThe key words in this question are monitoring overall project stakeholder relations, which indicates you are in the Monitor Stakeholder Engagement process. Its purpose is to monitor these relationships and tailor strategies to engage stakeholders as you modify engagement strategies and plans. As you work in managing stakeholder engagement, you should review corporate policies and procedures for issue, risk, change, and data management, one of the organizational process assets that are inputs to this process. You also may need a change request with this change even though it is mandated by the CEO, an output of this process, as it describes the preventive and corrective actions [as in this question], to improve the current level of stakeholder engagement 9 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question9. As you work with your team to prepare your stakeholder engagement plan, you decided to develop a stakeholder engagement assessment matrix. You set it up, so you could— a. Show the phase of your project of interest to identified stakeholders b. Show gaps between current and desired levels of engagement c. Determine which stakeholders you and your team felt were critical to project success but did not know about it d. Determine when to involve key stakeholders in your project b. Show gaps between current and desired levels of engagementThe stakeholder engagement assessment matrix is a data representation tool used as a tool and technique in Plan Stakeholder Management. The purpose of the matrix is to show gaps between current and desired engagement levels required for successful project delivery. This engagement level classifies stakeholders to show if they are unaware, resistant, neutral, supportive, or leading. It also is useful to determine the level of communications needed to engage stakeholders 10 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question10. Assume you are working to prepare your stakeholder engagement plan. You want it to reflect the diverse information needs of your project stakeholders as you prepare your plan. However, you recognize you will need to update it because your stakeholders will change especially since your project will last two years. A trigger situation that shows it is time to update the plan is— a. When assumptions change b. If your project charter changes c. When the organization structure changes d. If the time frame and frequency for the distribution of required information to stakeholders changes c. When the organization structure changesOther trigger conditions are when it is time to start a new project phase; industry changes; when new people or groups become stakeholders, current stakeholders are no longer involved, or their importance to project success changes; and when outputs of other process areas such as change management, risk management, or issue management require a review of stakeholder engagement strategies 11 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question11. Having worked as a project manager for nine years, you know how important it is to identify the critical stakeholders, so you do not overlook anyone who has a major influence on your project even if you do not ever plan to meet with or talk with this individual. As you work with your team, you explain the key benefit of the Identify Stakeholder Process is that it— a. Identifies the people, groups, or organizations that could impact or influence project decisions b. Shows the interdependencies among project stakeholders to enable classification for how best to involve them on your project c. Identifies the appropriate focus for each stakeholder or a group of stakeholders d. Shows the potential impact each stakeholder has on project success c. Identifies the appropriate focus for each stakeholder or a group of stakeholdersThe Identify Stakeholder process has a number of purposes. It identifies stakeholders regularly. It analyzes and documents relevant information concerning their interests, involvement, interdependencies, influence, and potential impact on project success. Its key benefit is to allow the project manager and the team to identify the appropriate focus for each stakeholder or stakeholder groups 12 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question12. Assume you are working to Identify Stakeholders and are now gathering information about the stakeholders on your project. You decide to allow people who will participate in your brainstorming session to consider the questions you plan to ask before you meet as a group. This approach is— a. The nominal group technique b. Used to assess how stakeholders probably will respond in various situations c. Brain writing d. Mind mapping c. Brain writingIn data gathering, questionnaires and surveys, brainstorming, and brain writing are techniques to consider. Brain writing is a form of brainstorming, as is the Nominal Group Technique, another possible answer, but it focuses on giving the participants time to consider the questions in advance of the brainstorming meeting or group creativity meeting. Then, people can speak up during the session, whether it is virtual or co-located, as they have had time to think about the answers. it helps avoid one or two people from dominating the session and enables more equal participation 13 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question13. You realize that on projects, some stakeholders will not be as receptive as others to your project and actually can be negative from the beginning. Assume you have classified your stakeholders on your project designed to ensure students in your city have access to the best educational resources available, whether in class or on line. Now you are preparing your stakeholder engagement plan, and you want to determine the appropriate strategy to improve each stakeholder’ level of engagement. You decide to— a. Review the validity of the underlying constraints b. Use root-cause analysis c. Review the validity of its underlying assumptions d. Use mind mapping b. Use root-cause analysisRoot-cause analysis is a data analysis approach in Plan Stakeholder Engagement. It purpose is to identify the reasons for the level of support of the stakeholders in the project and then use it to determine the most appropriate strategy to improve their level of engagement. Other data analysis techniques are assumption and constraint analysis 14 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question14. Stakeholder engagement involves a number of critical activities. An example is— a. Managing stakeholder expectations by using negotiation and communications b. Developing management strategies to engage them during the project’s life cycle c. Adjusting strategies and plans to engage stakeholders effectively d. Identifying the scope and impact of changes to project stakeholders a. Managing stakeholder expectations by using negotiation and communicationsA key activity in Manage Stakeholder Engagement is to manage stakeholder expectations through negotiation and communications, which can help ensure project goals are achieved. This process focuses on communicating with stakeholders and working with them to meet their needs or expectations, addressing issues as they occur, and fostering appropriate involvement 15 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question15. Work performance information is an output of Monitor Stakeholder Engagement. It includes a number of items, one of which is— a. Change requests b. Issue log c. Documented lessons learned d. Status of stakeholder engagement d. Status of stakeholder engagementWork performance information includes information about the status of stakeholder engagement. It includes the level of current project support compared to the desired level of engagement, which is defined in tools such as the stakeholder engagement assessment matrix and the stakeholder cube. 16 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question16. Often in working as a project manager, it is easy to overlook key stakeholders. Assume you work for a device manufacturer and are working as the project manager for the next generation valve replacement. Your company has been a leader in this market, which means you have a lot of lessons learned available to you. Your project is scheduled to last four years. As a best practice, you should— a. Work actively with your company’s Knowledge Management Officer b. Consult regularly with your program manager c. Work actively with members of your Governance Board d. Work actively with members of your company’s Portfolio Review Board c. Work actively with members of your Governance BoardNew product development organizations are noted for setting up Governance Boards to oversee projects. Additionally, in this situation, it is a long project that is important to the company. Project governance refers to the framework, functions, and processes to guide project activities, regardless if the project is for a product, service, or result. Its objective is to meet organizational, strategic, and operational goals. Recognize there is no one governance framework that supports all projects 17 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question17. Assume you are managing the development of a construction project in your city to replace its five bridges so they are state of the art and meet updated safety standards since they originally were constructed 20 years ago. The design work has been completed, you have awarded subcontracts, and are set to begin construction. Today your legal department told you to stop work as you had not consulted them, and there was a critical standard you overlooked during the design process. This example shows— a. You need to continually work to engage stakeholders on your project b. You should use a RACI chart and have one of your team members work with the legal department throughout the project c. You should provide the legal department with a copy of your stakeholder engagement plan and ask for their representative to sign it and offer any comments d. You need to continually identify project stakeholders d. You need to continually identify project stakeholdersStakeholder identification is a continual process throughout the project life cycle. The legal department often is overlooked, but it is a significant stakeholder, and in this situation, delays resulted. Significant expenses often are due to legal requirements that must be met before the project can be completed, or the project scope is delivered. As an output of Identify Stakeholders, the stakeholder register should be consulted and updated; stakeholders may change, or new stakeholders will be identified. Stakeholder identification is performed throughout the project 18 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question18. Assume your construction project is for a small city with only 8,500 people. There has been opposition to it from the beginning, when the City Commissioners approved it by many residents. The residents recognize they will be severely impacted as the new bridges are implemented, and during the public hearings before the Commissioners’ decision, they hired an attorney to state they felt the more cost-effective approach was to strengthen the bridges, so they meet today’s safety requirements. Residents now know you have been ordered to stop work, and they have requested a meeting with the Commission on Tuesday. This means you should— a. Develop a mitigation plan to present at this meeting b. Work diligently with the legal department to satisfy their concerns and receive a go ahead before Tuesday’s meeting c. Demonstrate at the meeting the sustainability impacts of the new bridges d. Balance the interests of these negative stakeholders and meet with them before Tuesday’s meeting d. Balance the interests of these negative stakeholders and meet with them before Tuesday’s meetingOverlooking negative stakeholders’ interests can result in an increased likelihood of failures, delays, or other negative consequences to projects. The project manager must control stakeholder engagement, which can be difficult since they often have different or competing objectives. The key benefit of the Monitor Stakeholder Engagement process is to maintain or increase the efficiencies of stakeholder engagement activities as the project evolves and the project environment changes. Therefore, it is necessary to monitor stakeholder relationships and adjust strategies and plans to engage stakeholders 19 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question19. The salience model is one way to classify stakeholders. In it— a. Stakeholders’ power, urgency, and legitimacy are used b. Stakeholders’ level of authority and concern are used c. Stakeholders’ active involvement and power are used d. Stakeholders’ influence and ability to effect changes are used a. Stakeholders’ power, urgency and legitimacy are usedIn the salience model, stakeholders are described in classes based on their power or level of authority or ability to influence the project, urgency or need for immediate action, and legitimacy or their involvement. It is an approach used for data representation along with power/interest, power/influence, and influence/impact grids, the stakeholder cube, prioritization, and meetings. Data representation is a tool and technique in Identify Stakeholders to categorize stakeholders using various methods 20 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question20. In Plan Stakeholder Engagement, a number of organizational assets are used as inputs, which include— a. Organization culture and the political climate b. Practices and habits and templates c. Lessons learned repository d. Organization’s knowledge management system and policies and procedures c. Lessons learned repositoryOf the answers provided, the lessons learned repository is the only organizational process asset. It contains information about stakeholder preferences, actions, and involvement; therefore, it is useful to consult as the stakeholder engagement plan is prepared 21 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question21. Assume you have identified your stakeholders and are preparing your stakeholder engagement plan. You are fortunate that your team is a collocated team as you are working on an internal project to reorganize your IT Department, so it is focused more on its customers. The project sponsor is the Chief Operating Officer, and the IT Department Director was surprised as she thought all was well. However, you notice when planning meetings are held, the Chief Financial Officer never attends. You feel since IT affects the entire company, all the senior leaders need some type of involvement. You therefore feel the Chief Financial Officer may be— a. Resistant b. Unaware c. Uninterested d. Satisfied a. ResistantSince the Chief Financial Officer has financial responsibility for all of the company’s work, in preparing a stakeholder engagement plan, he or she probably is aware of this project and probably is resistant to change. This resistance may be because of changes that will occur based on the project’s work and its outcomes and will not be supportive. It is a data representation tool and technique in Plan Stakeholder Engagement. It is a stakeholder engagement assessment matrix used to compare stakeholders’ current engagement levels and desired levels for success. Other ways to classify stakeholder engagement levels are unaware, neutral, supportive, or leading 22 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question22. Assume your stakeholder engagement plan has been approved. You now are working with your team to promote stakeholder engagement on your project. You explain in a team meeting its benefit is to— a. Clarify and resolve identified issues b. Meet stakeholder needs and expectations c. Obtain their continued commitment to the project d. Increase support and minimize resistance d. Increase support and minimize resistanceThe benefit of the Manage Stakeholder Engagement process is to allow the project manager to increase support and minimize resistance from stakeholders. In this process, the purpose is to communicate with stakeholders to meet needs and expectations, address issues, and foster active involvement 23 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question23. The stakeholder register should not be prepared only one time, but it should be updated regularly especially if— a. The stakeholder is not an active participant b. The stakeholder has new information c. The stakeholder does not read status updates d. The stakeholder leads a corporate reorganization b. The stakeholder has new informationProject document updates are an output to the Manage Stakeholder Engagement process. These updates involve the stakeholder register. It should be updated because of new information provided to stakeholders on resolved issues, approved changes, and overall project status 24 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question24. Working to foster stakeholder engagement, as the project manager, you know interpersonal and team skills are needed. An example of a key interpersonal and team skill in Manage Stakeholder Engagement is— a. Facilitating consensus b. Influencing people c. Resolving conflicts d. Resolving issues c. Resolving conflictsConflicts are common on projects and between stakeholders and the project manager must resolve them in a timely way. Other interpersonal and team skills useful in Manage Stakeholder Engagement are cultural awareness, negotiation, observation/conversation, and political awareness 25 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question25. Stakeholder engagement must be monitored on a continuous basis for it to be effective. You realize a number of project documents can be useful for you as a project manager. An example is— a. Technical performance measures b. Change log c. Risk register d. Start and finish dates of schedule activities c. Risk registerA project document to review as an input to the Monitor Stakeholder Engagement process is the risk register. It is useful since it contains the project’s identified risks, which can include stakeholder engagement and interaction, categorization, and potential responses. Other project documents to consider are the issue log, project communications, lessons learned register, and the stakeholder register 26 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question26. Expert judgment is a tool and technique in Identify Stakeholders. To use it effectively on your project, you should— a. Use a focus group b. Review documentation c. Hold brainstorming sessions with your team d. Use knowledge from team member contributions d. Use knowledge from team member contributionsExpert judgment in the Identify Stakeholder process is considered from people or groups with specialized knowledge on a variety of topics. Team members bring technical expertise to the project, and their contributions should not be overlooked. The project manager then should be familiar with the team members’ knowledge, skills, and competencies. Other topics of interest in expert judgment are understanding the organization’s politics and power structures, knowledge of the organization’s environment and culture, and knowledge of the project’s industry 27 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question27. Enterprise environmental factors are useful in many projects. In Plan Stakeholder Engagement an example of one of particular importance is— a. Lessons learned b. Templates from previous stakeholder engagement plans from successful projects c. Benchmarking d. Organizational culture d. Organizational cultureEnterprise environmental factors are inputs to Plan Stakeholder Management because the engagement of stakeholders should be adapted to the project environment. This means organizational culture is of particular importance, along with the political, climate, and governance framework. These three help determine the best option to support a better and more adaptive approach for planning stakeholder engagement 28 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question28. Stakeholder engagement involves more than improving communications and requires more than just managing a team. This is because it— a. Contains detailed plans to ensure all stakeholder requirements are satisfied b. Describes how to best meet human resource requirements c. Identifies the strategies and actions to promote stakeholder involvement d. Focuses on active participation of all stakeholders even the resistors to the project c. Identifies the strategies and actions to promote stakeholder involvementPlan Stakeholder Engagement has as its output the stakeholder engagement plan. It is necessary to identify these strategies and actions such that there is productive involvement from stakeholders in decision making and execution. It may include specific strategies or approaches to use based on the project’s needs and stakeholder expectations 29 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question29. Assume you are beginning your project to develop a series of residential condominiums in your city and are identifying possible stakeholders. A key organizational process asset you can review is— a. Organizational culture b. Organizational standards c. Stakeholder registers from previous projects d. Local trends c. Stakeholder registers from previous projectsStakeholder registers from previous projects is the only answer that is an organizational process asset. Other organizational process assets are a lesson learned repository that has information about preferences, actions, and involvement of stakeholders and a stakeholder register with instructions 30 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question30. One way to develop an understanding of major project stakeholders to exchange and analyze project information about roles and interests is to— a. Conduct interviews b. Hold profile analysis meetings c. Use questionnaires and surveys d. Conduct a stakeholder analysis d. Conduct a stakeholder analysisA stakeholder analysis is a data analysis tool and technique the Identify Stakeholders process. In addition to roles and interests, it results in information on positions in the organization, "stakes", and attitudes 31 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question31. Assume you are managing a project to implement a Software as a Service medical record system in your ophthalmologist’s office. You have been working to identify your stakeholders to then make sure everyone is committed to it as some people have been working in this office for more than 20 years and are comfortable with the current approach. At this point, you used document analysis, which includes— a. Lessons learned from previous projects b. Whether the stakeholder is a supporter, is neutral, or is resistant c. Potential influence in the project d. Organization position a. Lessons learned from previous projectsDocument analysis is the other data analysis technique in Identify Stakeholders. The other is to assess available project documentation 32 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question32. Having prepared stakeholder engagement plans on previous projects, you know it is positive to review the project management plan because it— a. Provides information as to how to plan appropriate ways to engage stakeholders b. Contains information useful to ensure the stakeholder engagement plan is aligned with the organization’s culture c. Helps to determine the best options to support an adaptive process for stakeholder engagement d. Contains a resource management plan d. Contains a resource management planIn Plan Stakeholder Engagement, project management plan components to consider are the resource management, communications management, and risk management plan. The resource management plan is helpful since it has information on the team and other stakeholders’ roles and responsibilities based on the stakeholders listed in the stakeholder register 33 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question33. Assume you have performed your stakeholder analysisand now are working to enhance it with a stakeholder engagement assessment matrix. Such a matrix shows the stakeholder’s current engagement level. These data help— a. The project manager to prepare the stakeholder engagement plan b. The project manager to prepare the stakeholder engagement strategy c. The project manager to prepare the stakeholder inventory d. The project team to expand the stakeholder risk register a. The project manager to prepare the stakeholder engagement planThe stakeholder engagement assessment matrix shows the stakeholders current engagement in the project and the desired engagement level needed for project success. Stakeholders in this matrix can be classified as unaware, resistant, neutral, supportive, or leading 34 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question34. A trend and emerging practice in Project Stakeholder Engagement is to— a. Consider the negative value of stakeholder engagement b. Recognize stakeholders have different levels of interest in the project at different times c. Interview the stakeholders with high power and high influence d. Involve as many stakeholders as possible in planning stakeholder management a. Consider the negative value of stakeholder engagementThere are several trends and emerging practices in project stakeholder engagement. One is to capture both the positive and the negative value of stakeholder engagement. Positive value considers benefits from higher levels of stakeholder support. Negative value is derived by measuring the true costs of not engaging stakeholders effectively as by not doing so, it could lead to product recalls or loss of the organization’s and/or the project’s reputation 35 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question35. Working on your project to design and construct five new bridges for your City, you are striving to actively engage the stakeholders on your project, especially those who will be inconvenienced by the project and have indicated they do not support it. You decided to— a. Establish issue management procedures b. Work with the positive stakeholders to determine processes to use in each life cycle c. Use co-creation d. Provide guidance as to how to best involve stakeholders in the project c. Use co-creationAnother emerging trend and practice in Project Stakeholder Engagement is co-creation. It is an approach to place greater emphasis on including the affected stakeholders in the team as partners, which fits the situation in this question. It is used to consult with the stakeholders who are the most affected by the work or the project’s outcomes 36 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question36. An input to consider for the Monitor Stakeholder Engagement process is— a. Budget b. Ethics corporate policies c. Historical information d. Number of defects b. Ethics corporate policiesA number of organizational process assets are useful to consider in Monitor Stakeholder Engagement. One of importance to any project is corporate policies and procedures for ethics. The organization’s code of ethics or code of conduct should be considered. Other corporate policies and procedures involve use of social media; security; and issue, risk, change and data management 37 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question37. As a result of the Monitor Stakeholder Engagement process, you realize even though this process is under way from the beginning until the closing phase that you have identified the root cause of some issues you have faced in monitoring stakeholders’ expectations. You should therefore— a. Review them with your Governance Board b. Revise and reissue your stakeholder management plan c. Prepare a change request d. Update the lessons learned documentation c. Prepare a change requestA change request is an output of the Monitor Stakeholder Engagement process. This change request may involve corrective and preventive actions taken as you analyzed the root cause in this situation in the question. Other outputs are work performance information and updates to the resource management, communications management, and stakeholder engagement plans 38 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question38. Identifying strategies to promote productive involvement of stakeholders is useful to the project manager as he or she works with stakeholders. It should be documented as part of the— a. Stakeholder register b. Stakeholder engagement strategy c. Stakeholder engagement plan d. Stakeholder engagement assessment matrix c. Stakeholder engagement planThe stakeholder engagement plan is the output of Plan Stakeholder Management. It is a component of the project management plan. Its purpose is to identify the strategies or actions to promote productive involvement of stakeholders in decision making and project execution. It may be limited to specific stakeholders or stakeholder groups 39 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question39. A number of organizational process assets are useful as inputs to the Manage Stakeholder Engagement process. An example is— a. Project reports b. Established communications channels c. Project records d. Organizational communications requirements d. Organizational communications requirementsMany organizations have established communications requirements such as who must approve information that is communicated to certain stakeholders whether they are internal or external to the project. If your organization has such policies, you should review them as you Manage Stakeholder Engagement 40 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question40. Multi-criteria decision analysis and voting are examples of— a. Project reports as an input to Monitor Stakeholder Engagement b. Work performance information as an output of Monitor Stakeholder Engagement c. Tools and techniques used in Monitor Stakeholder Engagement d. Updates from the Plan Stakeholder Engagement process c. Tools and techniques used in Monitor Stakeholder EngagementIn Monitor Stakeholder Engagement, they are examples of decision-making techniques used in Monitor Stakeholder Engagement. Multi-criteria decision analysis can be used to prioritize and weight the criteria to be used for successful stakeholder engagement and to identify the best choice. Voting also can be used to select the best response if there is a variance in stakeholder engagement Your score is The average score is 52% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Please login to see your profile content
