Project Resource Management Quiz Project Resource Management Quiz 1 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.1. You have been assigned as project manager on what could be a “bet the company” project. You realize that to be successful you need to exercise maximum control over project resources. You are both a manager and a leader in resource management. This means you must— a. Focus on emotional intelligence b. Model professional and ethical behavior c. Select the team resources with the needed competencies d. Recognize and promote diversity b. Model professional and ethical behaviorThe project manager is both the leader and manager of the project team. The project manager invests effort in acquiring team members, managing them, motivating them to do their best work, and empowering the team. The best approach is to have a participative team atmosphere from the start. One key area of influence for the project manager is to be aware of and ascribe to professional and ethical behavior and encourage the team to do the same. If the organization lacks its own code of conduct, PMI’s is one to follow 2 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.2. As the project manager, it is your goal to build a high-performing team. On your project, four of your nine team members know one another, but five are new to you and the rest of the team. As you work in team building, your objective is to— a. Provide recognition and rewards b. Reach consensus on team issues c. Help team members work together effectively d. Try to solve team political problems c. Help team members work together effectivelyTeam building is an interpersonal and team skill in the Develop Project Team process. It involves conducting activities that enhance the team’s social relations and foster a collaborative and cooperative working relationship. Team building may consist of five minutes on an agenda of a status meeting to an off-site facilitated event. The objective of team building is the answer to this question. Although team building is a necessity in the early stage of a project, it is not a one-time activity and is done continuously during the project 3 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.3. Assume you are managing a large construction project to use solar power for electricity in a different country in a location that lacks easy access to transportation facilities. You must make sure all the equipment and other needed materials are available when you need them. Given the geographical location, it is a difficult task. Much of the construction equipment also is leased. As a result you need to— a. Use a lean approach b. Use variance analysis c. Use agreements d. Emphasize marketplace conditions c. Use agreementsAgreements and contracts are common in construction projects. Agreements are an input to the Control Resources process. These agreements are the basis for all resources external to the organization as they define when new, unplanned resources are required or when issues arise with current resources. They also define the terms and conditions and describe how long the resources will be required and how to release them when they are no longer needed. The key words in the question are leased resources. As the project manager, it is your responsibility to follow the terms in the lease and return the resources as quickly as possible, so the lease does not continue too long or is forgotten 4 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.4. You are leading a team to reorganize your IT department, so it is more customer oriented. Your team has 10 people. While your team members have competencies in IT, they are not in the department to promote objectivity. In your resource plan, you have a section on recognition to state when recognition and rewards will be given to members of your team. As you put this plan into practice, you should consider— a. Compatibility between the rewards you give and those in the team members’ functional group b. Whether the team charter is followed c. Team motivation d. Cultural differences d. Cultural differencesPeople from different cultures may react in different ways from your culture in term of recognition and rewards. The purpose of recognition and rewards is rewarding desirable behavior. For rewards to be desired, they should satisfy a need the team member values. Reward decisions are made throughout the project both formally and informally. They are a tool and technique in the Develop Project Team process since it involves recognizing and rewarding desirable behavior 5 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.5. Which of the following factors contributes the most to team communication? a. External feedback b. Performance appraisals c. Smoothing over team conflicts by the project manager d. Colocation d. ColocationColocation is the placement of or many or all of the most active team members in the same physical location to enhance their ability to perform as a team. It can be temporary, such as in a critical time for the project, or permanent. It may have a team meeting room, a location for project information, and other conveniences. It enhances increased communication and a sense of community among the team members. It is a tool and technique in the Develop Project Team process 6 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.6. You are managing a virtual team. The project has been under way for several months, and you believe your team members do not view themselves as a team or a unified group. To help rectify this situation, you should— a. Ensure that every member of the project team uses the same type of e-mail system b. Enhance the use of technology c. Enhance communications planning d. Establish discussion forums b. Enhance the use of technologyAlthough virtual teams have been used for decades, now they are the norm and not the exception. They enable greater access to experts, and if managed correctly and with team members in different geographic areas throughout the world, a 24-hour project can be managed. While it can be difficult to create an on-line environment for the team to share project files, see conversation threads for issues to be resolve, and keep a team calendar, the project manager can use technology to create a sense of belonging to the team among its members 7 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.7. Major difficulties arise when multiple projects need to be managed in the functional organizational structure because of— a. The level of authority of the project manager b. Conflicts over the relative priorities of different projects in competition for limited resources c. Project team members who are focused on their functional specialty rather than on the project d. The need for the project manager to use interpersonal skills to resolve conflicts informally b. Conflicts over the relative priorities of different projects in competition for limited resourcesWhen a finite group of resources must be distributed across multiple projects, conflicts in work assignments will occur. Other sources of conflicts are scheduling and personal work styles. Conflict management is a tool and technique in the Manage Project Team process. Successful conflict management results in greater productivity and more positive working relationships. The success of project managers in managing project teams often depends on their ability to resolve conflicts since conflict is inevitable in the project environment 8 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.8. Leadership is embedded in the job of the project manager and really in the job of every team member. Assume you are project manager with a team of two people who will work full-time on the project, and six people who will support the project on a part-time basis. All team members know one another and have worked together in the past. Leadership on this team is especially important— a. In the planning phase b. At the beginning of the project c. During the execution phase d. When phase gate and performance reviews are held c. During the execution phaseThe Manage Team process emphasizes leadership as an interpersonal team skill. It is important throughout the project. However, in Manage Project Team process, it focuses on communicating the vision of the project and then motivating and inspiring others to achieve high performance, ensuring success. Successful projects require strong leadership skills. Leadership involves wide-ranging skills, abilities, and actions, and different leadership styles are needed for each project or team 9 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.9. Your organization is characterized by hierarchical organizational structures with rigid rules and policies and strict supervisory controls. Individual team members are not expected to engage in problem solving or use creative approaches to plan and execute work; management has these responsibilities. Your organization is characterized by which one of the following theories? a. Ouchi’s Theory b. McGregor’s Theory X c. Maslow’s self-esteem level d. Vroom’s Expectancy Theory b. McGregor’s Theory XMcGregor observed two types of managers and classified them by their perceptions of workers. Theory X managers thought that workers were lazy, needed to be watched and supervised closely, and were irresponsible. Theory Y managers thought that, given the correct conditions, workers could be trusted to seek responsibility and work hard at their jobs. Ideally, the Theory X approach is not followed, but instead a flexible leadership style is used that adapts to the changes in the team’s maturity throughout the project life cycle. Organizational theory is a tool and technique in Plan Resource Management. It provides information as to how people, teams, and organizational units behave. Effective use of the techniques by the leaders in this area can shorten the amount of time, cost, and effort to create the Plan Resource Management process and its outputs. Many of the leaders in this area will recommend a flexible leadership style that can adapt easily to the constant changes faced by project manager. The organization’s culture and structure are other important considerations 10 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.10. As you prepare your resource management plan, you need to provide guidance and determine the skills and capacity required to complete the activities in the project. This should be documented in the— a. Roles and responsibilities section b. Staffing management plan c. Staff acquisition section d. Competencies section a. Roles and responsibilities sectionThe roles and responsibilities section of this plan states the role or the function to be assumed or assigned to someone on the project; the authority to apply project resources, make decisions, sign approvals, accept deliverables, and influence others to execute the work; the responsibilities or assigned duties and work for project team members to complete project activities; and competencies or the skill or capacity to complete project activities. If team members lack the required competencies, overall performance may be jeopardized. If there are mismatches then other strategies are needed such as training, reassignment, hiring someone else, schedule changes, or scope changes 11 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.11. The primary purpose of effective team development is— a. Enhanced project performance b. Motivated employees with reduced attrition rates c. Enhanced interpersonal skills d. Improved team work a. Enhanced project performanceThe purpose of the Develop Team process is enhanced project performance. It is accomplished by improving competencies, team member interaction, and the overall team environment. The other answers are benefits of this process 12 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.12. The team members on your project have been complaining that they do not have any sense of identity as a team because they are located in different areas of the building. To remedy this situation, you developed a project logo and had it printed on T-shirts to promote the project, but this action has not worked. Your next step is to— a. Initiate a newsletter b. Establish a project vision c. Establish a team charter d. Encourage problem solving c. Establish a team charterThe team charter is an output of Plan Resource Management. Its purpose is to state team values, agreements, and operating guidelines. It also can contain communication strategies, decision-making criteria and processes to follow, describe a process to resolve conflicts, and provide meeting guidelines. The best approach is to have the team prepare the charter and have each team member sign it to indicate agreement with it and to show commitment to it. It should be evaluated periodically to see if it is working as expected, and if not, it should be changed and updated 13 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.13. You are managing a team of 120 internal members and four contractors. Given the size of this team, you want to document each team member’s assignments. You can use a— a. Resource breakdown structure b. RACI chart c. Team calendar d. Team directory d. Team directoryThe project team directory is part of project team assignments, an output from the Acquire Project Team process. The team directory incudes names, which can be part of the project management plan such as in the project organization and schedule 14 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.14. Assume you are preparing your resource management plan. Your goal is to ensure each work package has an owner, who is clearly identified, and all team members understand their roles and responsibilities. The best way to show these data is by using a(n)— a. RAM b. Chart c. Resource breakdown structure d. Organizational breakdown structure b. ChartAll of the answers are a type of chart that can be used. Also included in this category of data representation as a tool and technique is the work breakdown structure and text-oriented formats. Most project managers use a hierarchical, matrix, or text-based format. Some use all methods. A hierarchical method, for example, is useful for high--level roles, while a text-based format is helpful to document detailed responsibilities 15 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.15. You are managing a design and construction project for the next-generation of drones. Your organization has been the leader in the drone business since it began, which means you are fortunate as your executive realize they would only increase in capabilities and popularity and acquired needed resources in house rather than rely on contractors to preserve intellectual property. On your project, you find you are in a dilemma as you need a specific type of crane from another department. If you do not get the crane when you need it, your project’s schedule will slip dramatically. The best approach you can use in this situation is— a. Problem solving b. Political skills c. Referent power d. Lease the crane a. Problem solvingIn the Control Resources process, problem solving is a tool and technique to use in this type of situation as in this question. It uses a set of tools the project manager can use to solve problems that can arise in this process. Steps in problem solving are to: identify the problem, define it, investigate, analyze it, solve it, and check the solution 16 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.16. You have been a project manager for seven years. You now are managing the construction of a new facility that must comply with the government’s newly issued environmental standards. You want to ensure that your team members are able to select methods to complete various activities on the project without needing to involve you in each situation. As you prepare your resource management plan, you should document this information in which of the following— a. Roles and responsibilities section b. Authority section c. Resource breakdown structure d. Staffing management plan b. Authority sectionAuthority refers to the right to apply project resources, make decisions, accept deliverables, sign approvals, and influence others to want to do the project work. Examples include selecting methods to complete activities, quality acceptance criteria, and responding to variances in the project. The individual authority of each team member should match their individual responsibilities; when this is done it is easier for the team members to do their work. This is documented in the authority section in the resource management plan 17 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.17. It is important on all projects to determine when and how human resources will be met. Assume that you are managing a project to assess methods for streamlining the regulatory approval process for new medical devices in your government agency. Because the agency has undergone downsizing during the past three years, subject matter experts are in short supply. You must determine whether the needed subject matter experts can be acquired from inside the agency or whether you must use contractors. This information should be documented in the— a. Make-or-buy decisions in the procurement management plan b. Contracts management plan c. Staffing management plan d. Resource management plan d. Resource management planThe resource management plan is the key output of Plan Resource Management. It provides guidance as to how resources should be acquired, categorized, allocated, managed, and controlled. While it has a number of sections, the one that is pertinent to this question is acquiring resources in which guidance as to how to acquire team and physical resources is provided 18 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.18. Conflicts are inevitable on projects, but if actually managed effectively, at times conflicts can help the team arrive at a better solution. One of the challenges a project manager faces is— a. Determining sources of conflict early and having proactive solutions to manage them b. Recognizing stakeholders will have conflicting interests but use a collaborative approach to resolve each conflict c. Resolve it in a timely way d. Managing conflict when it occurs c. Resolve it in a timely wayIn the Develop Project Team process, interpersonal and team skills are a tool and technique. Within this category is conflict management. It is necessary when there are conflicts that the project manager resolves them as quickly as possible. While there are a variety of approaches to use, the quicker it is resolved and communicated to the affected people, the less likely it is to spread and become a larger conflict affecting more people 19 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.19. As project manager, you are primarily responsible for implementing the project management plan by authorizing the execution of project activities. Because you do not work in a projectized organization, you do not have direct access to human resource administrative activities. Therefore, you need to— a. Outsource these functions b. Include a human resource representative in your RAM chart c. Ensure that your team is sufficiently aware of administrative requirements to ensure compliance d. Have a representative from human resources sign off on the team charter b. Include a human resource representative in your RAM chartAs you prepare your resource management plan, charts are a tool and technique to use. In this situation, using a variant of the resource assignment matrix, you can use a RACI (responsible, accountable, consult, and inform) chart and show various activities and who is responsible in each category in the four areas. In it, a human resources representative can be shown as someone to consult in certain situations. The assigned resources in this chart can be people or groups 20 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.20. Constant bickering, absenteeism, and substandard performance have characterized the behavior of certain members of your team. You have planned an off-site retreat for the team to engage in a variety of activities. Your primary objective for investing time and money in this event is because your team— a. Is in the storming stage b. Has too many issues to solve c. Both individual and team performance are lagging d. Is in the forming stage a. Is in the storming stageTeam development leads to improved team performance, which ultimately results in improved project performance. According to the model developed by Bruce Tuckman, your team is one that is in the storming stage, and you believe this off-site event can help them pass through it quickly, so they can reach the norming stage. Storming is when the team begins to address the work of the project, has technical decisions to make, and needs to follow the project management approach. It is easy for the team to be one that is counterproductive in this stage if they are not collaborative or open to different ideas 21 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.21. Two team members on your project often disagree. You need a conflict resolution method that provides a long-term resolution. You decide to use which one of the following approaches? a. Confronting b. Accommodating c. Collaborating d. Smoothing c. CollaboratingCollaborating or problem solving is an effective technique for managing conflict when a project is too important to be compromised. It involves incorporating multiple insights and viewpoints from people with different perspectives and offers a good opportunity to learn from others. It provides a long-term resolution. It requires a cooperative attitude and open dialogue that typically leads to consensus and commitment 22 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.22. Assume you are working to prepare your resource management plan for your automotive company. You are going to design and then manufacture state-of-the-art vehicles of various types to surpass your competitors who are focused on self-autonomous vehicles. As you prepare your plan, one area to consider is— a. The organizational structure of your company b. Your scope statement c. Talent management d. Reporting requirements a. The organizational structure of your companyEnterprise environmental factors can influence the Develop Resource Management process. The organizational structure of the performing organization determines whether the project manager’s role is a strong one (as in a strong matrix) or a weak one (as in a weak matrix). Other examples of enterprise environmental factors are the organization’s culture, geographic dispersion of team members, existing human resources competencies and availability, and marketplace conditions 23 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.23. As a project manager, you believe in using a “personal touch” to further team development. One approach that has proven effective toward this goal is— a. Creating a team name b. Providing flexible work time c. Improving feelings of trust and agreement d. Using conversations with team members c. Improving feelings of trust and agreementDeveloping a project team improves people skills, technical competencies, and the overall team environment and project performance. Improving feelings of trust and agreement among team members can raise morale, lessen conflicts, and increase team work 24 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.24. Your project has been under way for some time with only a few direct reports. However, it then is your responsibility to— a. Facilitate an atmosphere conducive to success b. Focus on ensuring team member strengths are known and assign them to roles to enable the project to be completed as soon as possible c. Develop a recovery plan as a contingency to help complete the project d. Provide individual and team assessments d. Provide individual and team assessmentsAs a tool and technique in the Develop Team process, individual and team assessments are used to give the project manager and the team insight into areas of strength and areas in need of improvement. They can help the project manager assess team member preferences, aspirations, how they process and organize information, make decisions, and interact with people. Tools such as attitude surveys, structured interviews, ability tests, and focus groups can be used. By using these types of tools, the objective is to improve understanding, trust, commitment, and communications among the team, which can facilitate a more productive team for the remainder of the project 25 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.25. You are the project manager for a two-year project that is now beginning its second year. The mix of team members has changed, and there is confusion as to roles and responsibilities. In addition, several of the completed work packages have not received the required sign-offs, and three work packages are five weeks behind schedule. To gain control of this project, you need to— a. Rebaseline your original resource plan with current resource requirements b. Change to a projectized organizational structure for maximum control over resource assignments c. Work with your team to prepare a responsibility assignment matrix d. Create a new division of labor by assigning technical leads to the most critical activities c. Work with your team to prepare a responsibility assignment matrixThe responsibility assignment matrix (RAM) defines project roles and responsibilities in terms of work packages and activities. On large projects, a high-level RAM can define responsibilities of a project team, group, or unit for each WBS component. Lower-level RAMs are used in the team to show roles, responsibilities, and levels of authority for specific activities. The matrix shows all activities associated with one person, and all people associated with an activity. It is a tool and technique in data representation in Plan Resource Management 26 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.26. You are the project manager to develop a new medical implant device. You were selected to manage this project since you are an expert in medical implant devices. However, you strive to seek opinions from others. Now you are estimating the resources you will need for this project. You consulted with an estimating expert in the company and decided the best approach is to use— a. Analogous estimating b. Parametric estimating c. Expert judgment d. Meetings d. MeetingsThe key words in the question is the project manager seeks opinions of others. Of the various estimating approaches available in the four answers, meetings are the perfect choice. By using meetings, the project manager can hold meetings with functional managers, the project sponsor, selected stakeholders, and others in the organization. The objective is to estimate needed resources per activity, level of effort, skills required, and the materials needed 27 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.27. Having estimated the resources you need for your new medical implant project, the next challenge is to acquire them. Resources seem to always be scarce in the company. Additionally, you also work in a matrix environment, so you have limited direct control over resource selection. Your best approach is to— a. Build on the meetings you held with the key people and use communications skills b. Build on the meetings you held with the key people and use influencing skills c. Review resource calendars and then use resource leveling d. Meet with peers to seek their opinions as to what they would do b. Build on the meetings you held with the key people and use influencing skillsResources are scarce in most organizations. The best approach to follow is to effectively negotiate and influence others who are in a position to provide the resources needed for the team and the project. If the resources cannot be acquired and if external procurement is not available, the project is in trouble from the start and may need to be put on hold until resources can be provided 28 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.28. Assume although you did your best in negotiating and influencing others to release resources to you for your medical implant project, you were not successful. You now are concerned your project, even though it had a strong business case and was approved by the portfolio group, that you now have another constraint to consider, which is— a. Pre-assignment of staff to the project b. Economic factors c. Use of outsourcing d. Team member training requirements b. Economic factorsDuring the process of Acquire Resources, the project manager may be required to assign alternative resources. Examples of constraints are economic factors or previous assignments to other projects. The project manager then may need to assign people who perhaps have different competencies or costs, provided there is no violation of legal, regulatory, mandatory, or other specific criteria 29 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.29. Decision making often is used as a tool and technique in Acquire Project Team. One approach is multi-criteria decision tool. An example of a selection criterion to consider is— a. Competency b. Motivation c. Attitude d. Trust c. AttitudeAttitude is used to determine one’s ability to work with others as a cohesive team. Other selection criteria for team resources are experience, knowledge, skills, and international factors. A multi-criteria approach is useful as the criteria are developed and used to rate or score potential resources, such as those internal to the organization or external to it. The criteria also can be weighted according to their importance, and values can be changed for different types of resources 30 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.30. Assume your team of five people to develop a data base to assess testing methods for listeria in ice cream has worked together before. You expect that this team will be a high-performing team from the beginning, but you find two team members seem to disagree as to the vison of the project. You meet with these two people and find one of them really dislikes being on the project. You decide to ask your sponsor if this person can be reassigned, and another person added to the team. The sponsor agrees. This means— a. Initial establishment of roles and responsibilities change so the new person assumes the previous team member’s work b. Your team is in the forming stage c. You should conduct an off-site team-building retreat d. You should meet with each team member and establish specific performance goals b. Your team is in the forming stageEven if team members have worked together previously, it cannot beassumed they will immediately be a high-performing team. Accordingto the Tuchman team development model, all teams have a formingstage in which the team meets and learns about the project and theirformal roles and responsibilities. At this time, team members areindependent and not as open in this phase. This model further goes onto the storming stage, norming stage, performing stage, and adjourningstage. However, even if the team is in the norming or performing stage,if a team member leaves and/or a new person joins, the team willrevert back to the forming stage 31 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.31. Your organization is adopting a project-based approach to business, which has been difficult. Although project teams have been created, they are little more than a collection of functional and technical experts who focus on their specialties. You are managing the company’s most important project. As you begin this project, you must place a high priority on— a. Guiding resource selection b. Identifying the resources needed to finish the project on time c. Determining the best way to communicate status to the CEO d. Establishing firm project requirements a. Guiding resource selectionThe purpose of the Acquire Resources process is to obtain teammembers, facilities, equipment, supplies, and any other resourcesneeded to do the work. The benefit of this process is the answer tothe question as well as assigning them to activities. Resources can beinternal or external to the organization. The project manager and theteam may or may not have a direct control over resource selectionbecause of collective bargaining as an example. Other examples are useof contractor personnel, a matrix environment, reporting relationships,or other reasons 32 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.32. Your company just learned it won a competitive proposal from your government to design a better safety system for food products in your country since there are not enough resources to inspect the imported food. You were listed in your company’s proposal as the project manager since you have your PMP. You now are establishing your project team. You should consider— a. Schedule baseline b. Pre-assignments c. Resource calendars d. Problem solving b. Pre-assignmentsPre-assignments are a tool and technique in the Acquire Resourcesprocess. While you were listed in the proposal in this question as theproject manager, in acquiring team resources, or physical resources,other resources also may have been listed in the proposal as well. Preassignmentalso includes resources identified in the Develop ProjectCharter process or in other processes before the resource managementplan was completed 33 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.33. Now that your project to develop the next generation prostate cancer drug is under way, you have gotten to know your team members and the skills and competencies they have. You now are in a position to assess their strengths and any areas of improvement. You decided one approach to use with more junior level team members was— a. Mentoring b. Team performance assessments c. Motivation d. Communications technology a. MentoringMentoring is useful as a training approach in which a person on the team is paired with someone with more experience, hopefully from elsewhere in the organization. The objective is to work one-on-one to address issues the mentee may have and determine possible approaches to resolve them or to address other areas of concern. For it to be effective, a mentoring plan should be prepared, time needs to be set aside for mentoring sessions, the mentor should receive training in how to approach it, and the mentee must want to do it. While it is useful with junior-level employees with a more seasoned person in the organization, it also can be used in reverse. For example, assume a senior-level team member is having problems adapting to a new enterprise resource planning software system, he or she could be mentored by a more junior-level person who may have been involved in its design and implementation. Mentoring is not coaching, as coaching is an approach that is directing, while mentoring is something one may express an interest in pursuing. Answer b is an output of this process 34 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.34. Work performance reports are especially helpful in the Manage Team process because— a. They assess team performance to take corrective or preventive action as needed b. They assist in determining future team resource requirements c. They assess the degree of the project manager’s authority d. They document and monitor who is responsible for resolving key issues and when resolution is needed b. They assist in determining future team requirementsWork performance reports are an input in the Manage Team process. These reports are physical or electronic representations used to determine decisions, actions, or awareness. In the Manage Team process, they also include results from schedule, cost, and quality control and scope validation. The information from the performance reports and any forecasts are used to determine future resource requirements, along with rewards and recognition. They also may be used to update the resource management plan 35 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.35. Although most organizations conduct individual work performance reviews and appraisals, most of our work is done through teams. You decided since you have the luxury of a team of six people who are full-time to conduct an individual assessment but to concentrate on a team performance assessment. An example of an indicator you plan to use is— a. Build trust b. Share information c. Open communications d. Problem solving b. Share informationTeam performance assessments are an output of the Develop Teamprocess. The objective is to assess the project team’s effectiveness. Bydoing so, effective team development strategies and activities shouldincrease the team’s performance, which then increases the potential tomeet the project objectives. Indicators such as sharing information canbe used to change from a knowledge is power approach to a knowingsharing is power approach and shows the team members are workingtogether to not have duplicative work under way. If information andexperiences are shared openly, it can help team members improveproject performance. These team assessments also assist the projectmanager in identifying specific training activities or changes to improveteam performance and to identify any resources needed to achieve andimplement the assessment recommendations 36 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.36. You are working to estimate the activity resources you need for your new passenger train that your company will develop, own, and operate. It is to be able to travel at the speed of light, be quiet, and to be luxurious with no breakdowns in service. The goal is to test its appeal along a busy interstate highway system with stops only in three major cities. As you do so, you determined it would be helpful in addition to determining the needed resources to prepare a(n)— a. RACI b. RAM c. RBS d. OBS c. RBSWhile the WBS shows how project deliverables are broken downinto work packages to show high-level areas of responsibility, theorganizational breakdown structure (OBS) is arranged according to theorganization’s departments, units, or teams with the work packageslisted under each one as appropriate. The resource breakdown structure(RBS) is a hierarchical list of resources related by category and resourcetype used to facilitate and control the work of the project. Eachdescending lower level represents an increasing detailed description ofthe resource unit that is small enough to be used in conjunction withthe WBS to enable the work to be planned, monitored, and controlled.It contains all resources, not solely people. Examples of categoriesare labor, materials, equipment, and supplies. Resource types includeskill level, grade level, and required certifications. In the EstimateActivity Resources process, it is used to acquire and monitor resources 37 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.37. A key benefit of the Plan Resource Management process is to determine the project organization chart. Therefore, an important first step is to— a. Create the WBS and let it determine the project organizational structure b. Review the project management plan c. Review the project charter d. Develop a project schedule, including a top-down flowchart, and identify the functional areas to perform each task c. Review the project charterThe first input in the Plan Resource Management plan process is to review the project charter as it describes the high-level project description and requirements. It also identifies the key list of stakeholders, summary milestones, and preapproved financial resources, which may influence project resource management. In preparing the resource plan, it is useful to determine and identify an approach where you can ensure sufficient resources are available for the project in the planning phase to complete the project. Resources are scarce, and project managers often compete for them. The signed charter gives the project manager the authority to assign resources to the project and also has the available financial resources. This means the project is important in terms of the overall project portfolio as it has been chartered. The benefit of this processes is it identifies the approach and level of management of the project needed for managing the resources considering the project’s size and complexity 38 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.38. Assume you decide to prepare a role-responsibility-authority form as you work on your project resource management plan. This form— a. Provides a visual representation of resource allocation b. Provides detailed descriptions of team member responsibilities c. Sets priorities as to when scarce resources should be scheduled d. Shows whether the team is collocated or virtual b. Provides detailed descriptions of team member responsibilitiesIn preparing the resource management plan, data representation is a tool and technique to use. Various charts are part of this tool and technique to document and communicate team member roles and responsibilities. While many consider the RAM or RACI charts, not to be overlooked is a text-oriented format, which may be a position description or a role-responsibility-authority form. These documents provide information such as responsibilities, authority, competencies, and qualifications. They may be in an outline form and often then are templates for future projects 39 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.39. Assume you are estimating the activity resources you will need to make dirigibles a safe and fast way to travel. For this project, you will need a number of specialists as well as generalists to communicate externally as to the value of using a dirigible and its safety record. You also will need materials and equipment. As you work to estimate the resources, you believe it would be useful to consider— a. Resource calendars b. Parametric estimates c. Team preferences d. Resource requirements a. Resource calendarsResource calendars are an input to the Estimate Activity Resources process. They are useful since they identify the working days, shifts, start and end times of normal business hours, weekends, and public holidays when each resource is available. Information on the resources, including more than just people, are available during a planned activity period is used to estimate resource use. These calendars also show how long the team and physical resources will be available. Information about resource use may be at the activity or project level. The calendars can include items such as resource experience, skill level, and geographic locations 40 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.40. Determining the method and the timing of releasing team members should be included in the— a. Staff acquisition plan b. Resource management plan c. Staffing management plan d. Project training plan b. Resource management planThe resource management plan is the key output of Plan Resource Management. This plan provides guidance on categorizing project resources, allocating them, managing them, and releasing them. While there are several sections in this plan, one specifically addresses project team resource management. It is here guidance on how project team resources should be defined, staffed, managed, and eventually released Your score is The average score is 33% LinkedIn Facebook Twitter VKontakte 0% Restart quiz
