Project Quality Management Quiz Project Quality Management Quiz 1 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.1. Quality is very important to your company. Each project has a quality statement that is consistent with the organization’s vision and mission. In both internal and external Manage Quality, the broader definition of quality assurance, is provided on projects to— a. Ensure confidence that the project will satisfy relevant quality standards b. Monitor specific project results to note whether they comply with relevant quality standards c. Identify ways to eliminate causes of unsatisfactory results d. Use inspection to keep errors out of the process a. Ensure confidence that the project will satisfy relevant quality standardsManage Quality, the broader term than quality assurance, increases project effectiveness and efficiency or project activities so better results are achieved and performance increases to enhance stakeholder satisfaction. It implements the planned and systematic acts and processes in the project’s quality management plan. It builds confidence that future output progress will be completed in a way to meet specified requirements and specifications. Manage Quality should be performed throughout the project 2 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.2. Benchmarking is a technique used in— a. Inspections b. Root cause analysis c. Plan Quality Management d. Control Quality c. Plan Quality ManagementBenchmarking involves comparing actual or planned practices to those practices or quality standards of comparable projects to identify best practices, to note ideas for improvement, and to provide a way to measure performance. Benchmarking may be done by the performing organization or external to it or can be within the same application area. It enables analogies from projects in different application areas to be made. It is a tool and technique in the data gathering category of Plan Quality Management 3 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.3. In quality management, you plan to conduct tests for objective information about the product or service under test according to project requirements. Your intent in conducting these tests is to is— a. Ensure the product is acceptable under certain circumstances b. Examine the work products to see if they conform to requirements c. Take action to bring a defective or nonconforming component into compliance d. Find errors, defects, bugs, or other nonconformance problems d. Find errors, defects, bugs, or other nonconformance problemsTesting is a tool and technique used in Control Quality. Early testing helps identify nonconformance problems and reduces the cost of fixing them. The intent of testing is the answer to this question. The type, amount, and extent of testing is in the quality management plan and depends on the nature of the project. Tests can be performed throughout the project if desired 4 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.4. The requirements management plan is useful in Plan Quality Management because it— a. Provides better product definition and product development b. Helps document stakeholder needs and expectations c. Helps plan how quality control will be implemented on the project d. Helps manage requirements the quality management plan will reference d. Helps manage requirements the quality management plan will referenceThe requirements management plan is a project document used as an input to Plan Quality Management. It provides the approach to identify, analyze, and manage the requirements the quality management plan and the quality metrics will reference 5 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.5. Assume you are working to Manage Quality on your project. You decided you wanted to select a tool that could help result in cost reduction and quality improvement so you used— a. Process decision point program charts b. A roadmap c. Design for X d. Force field analysis c. Design for XDesign for X is a set of technical guidelines to use during product design to optimize a specific aspect of the design. It can control and hopefully improve the product’s final characteristics. The ’X’ means different aspects of product development that include reliability, deployment, assembly, manufacturing, cost, service, capability, safety, and quality 6 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.6. You are leading a research project that will require between 10 and 20 aerospace engineers. Some senior-level aerospace engineers are available. They are more productive than junior-level engineers, who cost less and who are available as well. You want to determine the optimal combination of senior- and junior-level personnel. In this situation, the appropriate technique to use is to— a. Conduct a design of experiments b. Use the Ishikawa diagram to pinpoint the problem c. Prepare a control chart d. Analyze the process using a Pareto diagram a. Conduct a design of experimentsManage Quality is the work of everyone on the project. While the project manager and team may use the Quality Assurance Department to assist in this process, activities such as failure analysis, design of experiments, and quality improvement are stressed. This situation in this question is an example of designing an experiment. By analyzing the data, it can help provide the optimal conditions for the product or process, highlight the factors that influence the results, and reveal the presence of interactions and synergy among the factors 7 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.7. Check sheets are often called tally sheets. They are useful because they— a. Can be used to formulate the problem for a cause-and-effect diagram b. Use statistical techniques to compute a “loss function” to determine the cost of producing products that fail to achieve a target value c. Can be displayed in Pareto diagrams d. Can organize facts to help solve quality problems d. Can organize facts to help solve quality problemsCheck sheets are a tool and technique in Control Quality. They are useful to organize facts to facilitate collecting relevant data about a quality problem. Their use increases in value for gathering attribute data while performing inspections to identify defects. An example is the frequencies or consequences of defects collected 8 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.8. One area that often influences perceptions of quality is— a. Cultural concerns b. Information from the risk register c. Organizational quality policies d. Specific tolerances a. Cultural concernsEnterprise environmental factors are an input to Plan Quality Management, one of which is cultural perceptions that may influence expectations about quality. Other enterprise environmental factors are: government agency regulations; rules, standards, and guidelines specific to the application area of the project; geography, organizational structure, marketplace conditions; and working or operating conditions of the project or its deliverables that may affect product quality 9 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.9. In Control Quality, it is useful to recognize when to use certain concepts, one of which is attribute sampling. Its concern is to— a. Concentrate on prevention b. Focus on conformance c. Identify special causes d. Determine tolerances b. Focus on conformanceAttribute sampling determines whether a result does or does not conform. The project team ideally should have a working knowledge of some aspects of statistical sampling, one of which is attribute sampling. They also should know about the difference between prevention and inspection, variable sampling, and tolerances 10 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.10. Your project scheduler has just started working with your project and has produced defective reports for the past two accounting cycles. If this continues, these defective reports could provide the potential for customer dissatisfaction and lost productivity that is due to rework. You discovered that the project scheduler needs additional training on using the scheduling tool that is used on your project. The cost of training falls under which one of the following categories? a. Overhead costs b. Failure costs c. Prevention costs d. Indirect costs c. Prevention costsPrevention costs include any expenditures directed toward ensuring that quality is achieved the first time. They include costs related to poor quality in products, deliverables, services, or the entire project. The objective is to focus on cost of conformance and spend money during the project to avoid failures. They are part of the cost of quality, a tool and technique in Plan Quality Management. The cost of conformance includes these prevention costs and appraisal costs 11 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.11. In order to use approved change requests as an input to Control Quality, it is important to— a. Have a change management plan b. Update the change log c. Implement recommendations from the CCB d. Verify their timely implementation d. Verify their timely implementationApproved change requests are an input to Control Quality. As part of the Perform Integrated Change Control process, a change log update shows some changes are approved, while others are rejected or deferred. The approved change requests may include modifications such as defect repairs, revised work methods, and a revised schedule. Their timely implementation should be verified, confirmed for completeness, retested, and certified as correct 12 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.12. As you work to prepare your quality management plan for your project, you want to be able to determine which project deliverables and processes will require quality review. Therefore, you should— a. Consider the organization’s structure b. Use statistical sampling c. Review the scope baseline d. Use check sheets c. Review the scope baselineThe scope baseline is part of the project management plan and is an input to Plan Quality Management. It contains the WBS and the deliverables documented in the scope statement to determine which quality standards and objectives are needed for the project and the project deliverables and processes that will require quality review. The scope statement also includes the acceptance criteria for the project’s deliverables. This definition of the acceptance criteria may influence quality costs, but by satisfying the acceptance criteria shows stakeholder needs are met 13 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.13. Assume you are working on preparing your project’ quality management plan. As you prepare this plan, you and your team do not want to perform any unneeded rework, and you also want to keep the cost of quality low. Additionally, you want to meet the product’s performance and reliability goals. Therefore, in preparing your plan, you should consider— a. Trend analysis b. Tests and inspections c. Control charts d. Mind maps b. Tests and inspectionsTest and inspection planning is a tool and technique in Plan Quality Management. By using it, the project manager and the team determine how to test or insect the product, deliverable, or service to meet stakeholder expectations and the goals of product performance and reliability. Tests and inspections can include alpha and beta tests in a software project, strength tests in a construction project, inspection in manufacturing, and field tests and nondestructive tests in engineering 14 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.14. Project quality management was once thought to include only inspection or quality control. In recent years, the concept of project quality management has broadened. Failure to meet quality requirements can lead to— a. Employee attrition b. Quality Assurance having complete responsibility c. Customers requiring a documented and registered quality assurance system d. Unstable processes a. Employee attritionFailure to meet quality requirements can result in serious negative consequences. One example is employee attrition as many people may not be needed if quality requirements are not met. Also in this category are overworking the project team, leading to decreased profits and increased levels of project risks, errors, or rework 15 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.15. Assume your organization is a start-up company, and you are trying to explain the importance of project quality management to the management team, which has not worked in this area before. You held an orientation session for them as to its importance. Then, you prepared your quality management plan and asked the management team to review it before it was completed and distributed to stakeholders. The purpose of their review was to— a. Have a sharper focus on the project’s value proposition b. Ensure the team can provide needed quality metrics c. Determine the project’s sufficient degree of accuracy and precision d. Commit to roles and responsibilities a. Have a sharper focus on the project’s value propositionThe content, style, and level of detail of a quality management plan depend on the project. It should be reviewed early in the project to ensue later decisions are made with accurate information. By having a review, its benefits are a sharper focus on the project’s value proposition, of interest to executive management, cost reductions, and fewer schedule overruns as a result of rework 16 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.16. Your quality assurance department recently performed a quality audit of your project and identified a number of findings and recommendations. One recommendation seems critical and should be implemented because it affects successful delivery of the product to your customer. Your next step should be to— a. Call a meeting of your project team to see who is responsible for the problem b. Reassign the team member who had responsibility for oversight of the problem c. Perform product rework immediately d. Issue a change request to implement accepted audit recommendations d. Issue a change request to implement accepted audit recommendationsThe information obtained from a quality audit can be used to improve quality systems and performance. The subsequent effort to correct any deficiencies should result in a reduced cost of quality and an increase in sponsor or customer satisfaction. In most cases, quality audits also can confirm implementing approved change requests such as updates, corrective or preventive actions, and defect repairs. Change requests to implement recommendations from the quality audits are an output of the Manage Quality process 17 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.17. One way to monitor cost and schedule variances, volume, frequency of scope changes, and other results to determine if the project management processes are in control is to use control charts. Assume you are working on a project that implements a repetitive process as the result is used many times after the process is designed and tested in telecommunications. Since it is repetitive, the control limits are a. Seven consecutive plot points above the mean b. Ways to identify which factors have the greatest influence c. +/− 3 s around a process mean set at 0 s d. Seven consecutive plot points below the mean 17. c. +/− 3 s around a process mean set at 0 sControl charts are a data representation tool and technique used in Control Quality The key words in this question are "repetitive process", which means the control limits are set at +/− 3 s around a process mean set at 0 s. The control charts are used to determine whether or not a process is stable or has predictable performance. Upper and lower limits are set based on requirements, and they reflect the maximum or minimum values allowed. These control limits are not specification limits. They are determined statistically. and the project manager and others can use the statistically calculated control limits to identify the points where corrective action is required 18 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.18. Your project is intended to result in a new manufacturing process in your company as the current process has remained the same for the past 20 years. You are preparing your project’s quality management plan. You know your key stakeholders prefer to see the reports and other data visually so as you prepare this plan you are using— a. Force field analysis b. Logical data models c. Matrix diagrams d. The SIPOC model b. Logical data modelsIn Plan Quality Management, logical data models are an example of a data representation tool and technique. A logical data model consists of a visual representation of an organization’s data. Such a model is described in business language, so it can be used independently of specific technology. The logical data model also is useful as it can show where data integrity or other quality issues may arise. The key word in this question is visually 19 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.19. Assume previous projects in the organization have overrun their budgets consistently and tend to require more contingency reserves than in the original budget. You are striving to avoid the need for additional contingency on your project and are doing so by— a. Involving more stakeholders in the risk identification process b. Using a process decision program chart c. Consulting the knowledge transfer system d. Using cost/benefit analysis d. Using cost/benefit analysisCost/benefit analysis is a data analysis tool and technique in Plan Quality Management. It is financial analysis tool, but here In Plan Quality Management, its purpose is to estimate strength and weaknesses of various alternatives in terms of benefits provided. This analysis helps the project manager evaluate if the planned quality activities will be effective. The benefits if quality requirements are met include less rework, lower costs, higher productivity, increased customer satisfaction and increased profits. This analysis for each quality activity compares the cost of quality to the expected benefits 20 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.20. You want to prioritize the quality metrics as you are working in Plan Quality Management. An effective approach is to use— a. Problem solving b. Multicriteria decision analysis c. Interviews d. Checklists b. Multicriteria decision analysisThe key words in this question are quality metrics. In the Plan Quality Management process, decision making is a tool and technique. Multi-criteria decision analysis tools, such as a prioritization matrix, are used to identify key issues and suitable alternatives to be prioritized as a set of decisions to implement. The criteria are analyzed and may be weighted to obtain a mathematical score for each alternative. Then, alternatives are ranked by their specific score. In this process, it helps prioritize quality metrics 21 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.21. Your management has prescribed that a quality audit be conducted at the end of every phase in a project. This audit is part of the organization’s— a. Manage Quality process b. Control Quality process c. Quality Assurance program d. Process adjustment program a. Manage Quality processAudits are a tool and technique in the Manage Quality process. Manage Quality translates the quality management plan into activities that incorporate the organization’s quality polices into the project. Audits then are used to see if the project activities comply with organizational and project quality policies, processes, and procedures. They may be done by people external to the organization or by internal staff members 22 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.22. You are managing a major international project, and your contract requires you to prepare both a project plan and a quality management plan. Your core team is preparing a project quality management plan. You need to— a. Determine specific metrics to use in the quality management process b. Identify the quality standards for the project c. Use the organization’s quality policies d. Identify specific quality management roles and responsibilities for the project c. Use the organization’s quality policiesIn preparing your project’s quality management plan, organizational processes assets should be considered. One of them, which is the key to this question, is the organizational quality management system, which includes policies, procedures, and guidance, among other things. The quality policy is the overall intentions and direction of the organization with regard to quality, as formally expressed by top management 23 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.23. Recently your company introduced a new set of “metal woods” to its established line of golfing equipment. As you work in Plan Quality Management on this project, you decide to use a matrix diagram as it— a. Analyzes the product development cycle after product release to determine strengths and weaknesses b. Shows the strength of relationships between factors, causes, and objectives c. Identifies non-conformity, gaps, and shortcomings d. Analyzes the quality of the processes of the project against organizational standards 23. b. Shows the strength of relationships between factors, causes, and objectivesMatrix diagrams are an example of a data representation tool and technique used in Plan Quality Management. They show the strengths of relationships among different factors, causes, and objectives that are displayed in the rows and columns in the matrix. The project manager then determines how many factors to be compared to determine the specific shape of the matrix diagram. The diagram helps identify the key quality metrics important for project success. Quality metrics are an output of this process 24 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.24. As you work to prepare your quality management plan and some quality metrics, you decide to create a single quality concept, which shows you are using— a. Mind mapping b. Flowcharts c. Design for X d. Problem solving a. Mind mappingMind mapping is a data representation tool and technique used in Plan Quality Management. It is a diagrammatic method in which one can visualize organizing information. In quality, a mind map is created around a single quality concept, which is drawn as an image in the center of a blank page - usually in landscape. Then, associated represented ideas such as images, words, and parts of words are added. This technique often results in a quick way to gather quality requirements, constraints, dependencies, and relationships 25 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.25. On-time performance, CPI, defect frequency, failure rates, defects identified each day, down time each month, and customer satisfaction scores are examples of— a. Incentives to vendors to make quality commitments to improve overall performance b. Quality metrics as an input to Manage Quality c. Methods that usually result in lower costs and increased profitability d. Items to include as goals in the quality management plan b. Quality metrics as an input to Manage QualityThese examples of metrics describe a project or product attribute and how the Control Quality process will verify compliance. In the Manage Quality process, these metrics are used as a basis for test scenarios for the project and its deliverables and as a basis for areas of improvement 26 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.26. Rework required, causes for rejection, or the need for process adjustment are examples of— a. Work performance data in Manage Quality b. Work performance information in Control Quality c. Items that are part of the process improvement plan d. Items to cover at meetings used to prepare the quality management plan b. Work performance information in Control QualityIn the Control Quality process, work performance information is an output. It is the information about project requirements fulfillment as shown in the answer to the question. Other examples are causes for rejection, needed rework, corrective action recommendations, lists of verified deliverables, status of quality metrics, and the need for process adjustments 27 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.27. Quality control measurements are captured— a. As stated in the quality management plan b. To prepare an operational definition c. To prepare a control chart d. As an output of Manage Quality a. As stated in the quality management planOne Control Quality output results in quality control measurements. They are the documented results of the activities in Control Quality. They should be captured in the format specified in the quality management plan since this plan states planned quality control and quality management activities for the project, among other things 28 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.28. Assume you are working to Manage Quality on your project. You are focusing on improving the quality management methods you are using. One approach to consider is— a. Monitoring process variation over time b. Using Six Sigma c. Determining whether results conform to benefits d. Using Design for X b. Using Six SigmaIn the Manage Quality process, one tool and technique is quality measurement methods. Quality improvements often occur based on recommendations from quality control, findings from quality audits, or problem solving. Plan-do-check-act and Six Sigma are two common quality improvement tools used to analyze and evaluate improvement opportunities 29 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.29. An often, but important, overlooked output of the Manage Quality is used by other process and departments to take corrective action. This output is— a. The process improvement plan b. Benefits delivery management c. Quality reports d. Work performance information c. Quality reportsQuality reports can be graphical, narrative, or quantitative. They serve to provide the information to be used by other processes and departments to take corrective actions to achieve quality expectations. Information in these reports may include any quality management issues escalated by the project team; recommendations for improvement in the project, processes, and product requirements; recommendations for corrective action, and summary findings from Control Quality 30 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.30. You are a project manager for residential construction. As a project manager, you must be especially concerned with building codes—particularly in the Plan Quality Management process. You must ensure that building codes are reflected in your project plans because— a. Standards and regulations are an input to Plan Quality Management b. Quality audits serve to ensure there is compliance with regulations c. They are a cost associated with quality initiatives d. Compliance with standards is the primary objective of Control Quality a. Standards and regulations are an input to Plan Quality ManagementDuring the Plan Quality Management process, the project managementteam should consider enterprise environmental factors especially whenrelevant to a specific application area such as standards and regulations inthis question with the needed building codes. Other examples are rules andguidelines, geographic distribution, the organizational structure, marketplaceconditions, working or operating conditions, and cultural perceptions thatmay influence quality expectations. These are conditions outside of thecontrol of the project manager and his or her team 31 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.31. You work as a project manager in the largest hospital in the region. Studies have shown that patients have to wait for long periods before being treated. To assist in identifying the factors contributing to this problem, you and your team have decided to use which of the following techniques? a. Cause-and-effect diagrams b. Pareto analysis c. Scatter diagrams d. Control charts a. Cause-and-effect diagramsCause-and-effect diagrams, also called Ishikawa diagrams or fishbonediagrams, are used to illustrate how various causes and sub causesinteract to create a special effect. It is named for its developer, KaoruIshikawa. These diagrams break down the causes of a problemstatement into distinct branches. The objective is to identify the mainor root cause of the problem. They are a data representation tool andtechnique in Manage Quality 32 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.32. Assume you are working to prepare your quality management plan as it is critical to success in your construction company. You realize as you do so that it would be helpful to have an overview of the tests required to verify requirements, so you decide to— a. Use a checklist b. Review the requirements traceability matrix c. Have a framework for needed quality systems d. Review assumptions and constraints b. Review the requirements traceability matrixThe requirements traceability matrix is a project document that is aninput to Plan Quality Management. It is helpful because it shows thelinks from product requirements to deliverables, and it helps ensureeach requirement is tested. It also provides an overview of the testsneeded to verify the requirements 33 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.33. You have prepared your quality management plan and identified quality metrics. Now you are working to Manage Quality on your project. You want to know why you have a variance and some defects, so you decide to— a. Use an affinity diagram b. Identify gaps and shortcomings c. Use cause-and-effect analysis d. Use root cause analysis d. Use root cause analysisRoot cause analysis is a data analysis tool and technique in ManageQuality. Its purpose is to serve as an analytical approach to determinethe basic underlying reason that causes a defect, variance, or risk. Asingle root cause may underlie more than one variance, defect, orrisk. It also can be used to identify the root causes of a problem andthen solving them. Once all root causes of a problem are resolved, theproblem then does not exist 34 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.34. A tool used to verify that a set of required steps have been performed and incorporates acceptance criteria is— a. A check sheet b. Problem solving c. A checklist d. Process analysis c. A checklistChecklists are a data gathering tool and technique used in Manage Quality. They are a structured tool used to verify a set of steps has been performed or to see if requirements are satisfied. They may be basic or complex based on the project requirements. Quality checklists also incorporate the acceptance criteria in the scope baseline 35 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.35. One way to display the sequence of steps and the branching possibilities that exist for a process that transforms one or more inputs into one or more outputs is to use a process map or a— a. Checklist b. Flowchart c. Tree diagram d. Process decision program chart b. FlowchartA flowchart is a data representation technique used in Plan Quality Management and also in Manage Quality. In Plan Quality Management, they are also called process maps as noted in the question. They show the activities, decision points, branching loops, parallel paths, and the overall order of processing by mapping the organizational details of procedures that exist within a horizontal chain known as SIPOC or supplier, input, process, outputs, and customers model 36 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.36. Quality objectives of the project are recorded in— a. Process improvement plan b. Quality management plan c. Quality baseline d. Quality metrics b. Quality management planThe quality management plan describes how policies, procedures, and guidelines will be implemented to achieve the quality objectives. It also includes quality standards, roles and responsibilities, deliverables and requirements that need review, planned quality control and quality management activities, quality tests, and procedures relevant to the project 37 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.37. The Manage Quality process consists of planned and systematic acts and processes. They help to— a. Determine the cost of quality b. Implement specific design guidelines c. Prepare quality metrics d. Conduct inspections b. Implement specific design guidelinesThe Manage Quality process is important for many reasons. Using planned systematic acts and processes, it designs a mature and optimal product. It does so by implementing specific design guidelines. They address the specific aspects of the product 38 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.38. You have decided to use a fishbone diagram to identify the relationship between an effect and its causes. To begin, you should first— a. Select an interdisciplinary team who has used the technique before to help brainstorm the problem b. Determine the major categories of defects c. Set up a process analysis using charts d. Identify the problem d. Identify the problemThe first and most important is to identify the problem as a gap to beclosed or as an objective to be achieved. Causes then are found bylooking at the problem statement and asking why until a root causehas been identified for which action can be taken or the reasonablepossibilities on the diagram have been exhausted 39 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.39. Assume you want to show the relationship between two variables. You then want to use a(n)— a. Histogram b. Attribute chart c. Control chart d. Scatter diagram d. Scatter diagramScatter diagrams are a data representation tool and technique inManage Quality. The scatter diagram is a graph used to show therelationship between two variables. For example, they can show arelationship between any element of a process, environment, or activityon one axis and a quality defect on the other axis 40 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.40. Processes often interact with one another. For example, the output of a process may be an input to another process in a different knowledge area. An example from quality management is— a. Verified deliverables b. Realized benefits c. Business value d. Process metrics a. Verified deliverablesAn output of Control Quality is verified deliverables. A goal of thisprocess is to determine the correctness of deliverables. Verifieddeliverables then are an input to the Validate Scope process forformalized acceptance. However, it is important to note that any changerequests or improvements related to the deliverables means they thenmay be changed, inspected, and reviewed Your score is The average score is 37% LinkedIn Facebook Twitter VKontakte 0% Restart quiz
