Project Communications Management Quiz Project Communications Management 1 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.1. The communications management process goes beyond distributing relevant information as it— a. Focuses on establishing working relationships and standard formats for global communication among stakeholders b. Enables an effective and efficient information flow between the project team and its stakeholders c. Establishes individual and group responsibilities and accountabilities for communication management d. Protects confidential and sensitive information b. Enables an effective and efficient information flow between the project team and its stakeholdersThe answer is the key benefit of the Manage Communications process. In addition, the Manage Communications process involves collection, creation, distribution, storage, retrieval, management, monitoring, and disposition of information about the project 2 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.2. One purpose of the communications management plan is to provide information about the— a. Methods that will be used to convey information b. Methods that will be used for releasing team members from the project when they are no longer needed c. Project organization and stakeholder responsibility relationships d. Experience and skill levels of each team member a. Methods that will be used to convey informationThese methods or technologies can include memos, e-mails, press releases, and social media. They are one of several items to include in this plan. This plan, an output of the Plan Communications Management process, describes how project communications will be planned, structured, implemented, and monitored 3 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.3. Project managers for international projects should recognize key issues in cross-cultural settings and place special emphasis on— a. Establishing a performance reporting system b. Using effective communication planning c. Establishing and following a production schedule for information distribution to avoid responding to requests for information between scheduled communications d. Using translation services for formal, written project reports b. Using effective communications planningCultural awareness recognizes the differences between people, groups, and organizations. The project manager and team adapt the communications strategy to these differences. The objective is to minimize any misunderstandings and miscommunications from cultural differences within the project’s stakeholders. By being aware of the cultural differences and having sensitivity to them, the project manager can use this information to effectively plan communications for the project. Further, it is useful to include a glossary of common terminology in the communications management plan 4 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.4. You are managing a project with team members located at customer sites on three different continents. As you plan communications with your stakeholders, you should review— a. Stakeholder management plan b. Stakeholder register c. Communications model d. Communications channels b. Stakeholder registerThe stakeholder register and the requirements documentation are two project documents that are an input to the Plan Communications Management process. The stakeholder register contains identification information, assessment information, and stakeholder classification. It is used to help plan communications activities with stakeholders 5 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.5. Having worked previously on projects as a team member, you are pleased to now be the project manager to develop a new process to ensure that software projects in your IT Department are considered a success and are not late or over budget. Many of your team members are new to the organization. You are working to prepare your communications management plan for your project. You want to describe communications as a process between two parties, so you decide to use— a. The communications strategy b. Sender-receiver model c. Cross-cultural communications model d. Interactive communications model b. Sender-receiver modelCommunications models are a tool and technique in Plan Communications Management. In the sender-receiver model, communications are a process with two parties - the sender and receiver. Its purpose is to ensure the message is delivered rather than focusing on whether it was understood. It has three steps. First, the message is encoded into symbols, which can include test, sound, or another medium. Second, the message is transmitted through a communication channel. Third, the data are decoded or translated by the receiver to a form that is useful. The key words in this question are the person is new project manager so he or she would probably use this simpler approach 6 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.6. As a project manager, you try to use active listening skills to help understand another person’s frame of reference. In following this approach, you should— a. Mimic the content of the message b. Probe, then evaluate the content c. Remove barriers that affect comprehension d. Rephrase the content and reflect the feeling c. Remove barriers that affect comprehensionActive listening is one of the interpersonal and team skills used in Manage Communications. While the tendency is to work to improve one’s presentation skills, less attention is given to improving one’s listening skills. With active listening the focus is on acknowledging, clarifying, and confirming information and to understand and then remove any barriers to communications. It Is necessary to remove these barriers as they may affect comprehension. It also means being engaged with the speaker and summarizing conversations for an attentive information exchange 7 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.7. Statements of organizational policies and philosophies, position descriptions, and constraints are examples of— a. Formal communication b. Lateral communication c. External communication d. Horizontal communication a. Formal communicationFormal communication provides direction and control for project team members and other employees. They consist of regular and ad hoc meetings, meeting agendas, minutes, stakeholder presentations, and briefings. Formal communications are examples of organizational process assets used in Communications Management 8 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.8. You have decided to organize a study group of other project managers in your organization to help prepare for the PMP® exam. What type of communication activity are you employing in your efforts to organize this group? a. Horizontal b. Vertical c. Official d. External a. HorizontalCommunication activities have many potential dimensions to consider in exchanging information between the sender and the receiver. Horizontal communication occurs between or among peers of the project manager or the team, that is, across, rather than up and down, the organization 9 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.9. Your company CEO just sent you an e-mail asking you to make a presentation on your project, which has been in progress for 18 months, to over 50 identified internal and external stakeholders. You have been conducting such presentations and holding meetings regularly on this important project. You should begin by— a. Defining the audience b. Providing background information c. Deciding on the general form of the presentation d. Circulating issues to be discussed b. Providing background informationPresentations are held regularly on projects to update and communicate project information and to respond to requests from stakeholders for the information. They are a communication skill used in Manage Communications. In this situation the project manager has been conducting these types of presentations regularly. Even so, he or she should begin with a brief overview of background information about the project since some of the stakeholders who are attending have multiple projects in which they are involved to some degree. This background information can be used to support decision making. The presentation can serve as a progress report to stakeholders, can provide general information about the project and its objectives such that the project may raise the profile of the work under way, and can provide specific information to increase understanding and support of the project’s objectives 10 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.10. You are responsible for a project in your organization that has multiple internal customers. Because many people in your organization are interested in this project, you realize the importance of— a. Conducting a stakeholder analysis to assess information needs b. Performing communications planning early c. Determining the communications requirements of the customers d. Having an expert on communications management and customer relationship management on your team b. Performing communications planning earlyOn most projects, communications planning should be performed very early such as during stakeholder identification and when the project management plan is prepared. This approach then allows appropriate resources, such as time and budget, to be allocated to communications activities. The results of Plan Communications Management should be reviewed regularly and updated as needed. The goal is to ensure the communications management plan recognizes the diverse stakeholders involved with the project as the stakeholder community often changes. It also can be reviewed at the beginning of a new project phase 11 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.11. Project managers spend a great deal of time communicating with the team, the stakeholders, the client, and the sponsor. One can easily see the challenges involved, especially if one team member must communicate a technical concept to another team member in a different country. While there are different communications models to use, in this situation the first step is to— a. Encode the message b. Decode the message c. Determine the feedback loops d. Determine the emotional state d. Determine the emotional stateThe key words in this question is that technical information is being transmitted to team members in different countries. This means the cross-cultural communications model is useful to ensure the meaning of the message is understood. People from different cultures communicate in different ways. The cross-cultural communications model emphasizes the idea that the message and how it is sent are influenced by the sender’s current emotional state. Knowledge transfer, background, personality, and biases can influence how the message is received and interpreted 12 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.12. On your project, scope changes, constraints, assumptions, integration and interface requirements, and overlapping roles and responsibilities pose communications challenges. The presence of communication barriers is most likely to lead to— a. Reduced productivity b. Increased hostility c. Low morale d. Increased conflict d. Increased conflictBarriers to communication lead to a poor flow of information. Accordingly, messages are misinterpreted by recipients, thereby creating different perceptions, understanding, and frames of reference. Left unchecked, poor communication increases conflict among project stakeholders, which causes the other problems listed to arise. Then, the project manager must work actively to resolve conflicts so disruptive impacts are prevented. Conflict management is included as a tool and technique under interpersonal and team skills in Manage Communications 13 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.13. The most common communication problem that occurs during negotiation is that— a. Each side may misinterpret what the other side has said b. Each side may give up on the other side c. One side may try to confuse the other side d. One side may be too busy thinking about what to say next to hear what is being said a. Each side may misinterpret what the other side has saidEffective communication is the key to successful negotiation, a key communication skill that the project manager and the team should enhance. Misunderstanding is the most common communication problem. A project manager should listen actively, acknowledge what is being said, and speak for a purpose. It is essential to listen attentively and communicate articulately. Negotiation is necessary to achieve mutually acceptable agreements between both parties and to reduce approval or delays in decision making. Negotiation is an integral part of project management and if done well increases the probability of project success 14 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.14. You finally have been appointed project manager for a major company project. One of your first activities as project manager will be to create the communications management plan. One of your goals is to use real time communications. This means as you share information among your stakeholders, you are using— a. Interactive communications b. Small group conversations c. Pull communications d. Push communications a. Interactive communicationsThe types of communications are a tool and technique in Plan Communications Management. While there are several approaches to use, the key words in this question are real time. Interactive communication involves exchanging information in real time between two or more parties. It uses meetings, phone calls, instant messages, social media, and video conferencing 15 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.15. As an output of Plan Communications, it may be necessary to update the project documents, which include the— a. Stakeholder register b. Corporate policies, procedures, and processes c. Knowledge management system d. Stakeholder management plan a. Stakeholder registerIn the Plan Communications Management process the two documents that may be updated are the project schedule and the stakeholder register. The stakeholder register is an input to this process but may be changed as the communications management plan is prepared based on communications requirements analysis. The stakeholder register then is updated to reflect planned communications to project stakeholders 16 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.16. Sample attributes of a communications management plan include which one of the following? a. Roles b. Responsibilities c. Ethics d. Authority b. ResponsibilitiesAmong other things, the communications management plan should identify the person responsible for communicating the information and the person responsible for authorizing the release of any confidential information 17 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.17. Feedback is a communication skill in Manage Communications. In it one receives information about his or her skill in— a. Active listening b. Negotiations c. Influencing d. Presentations b. NegotiationsNegotiation if done well increases the probability of project success and involves conferring with others of shared or opposed interests with a view toward compromise. In Manage Communications, it is useful to receive feedback concerning one’s negotiating skills. Other examples where feedback is useful are coaching and mentoring. Feedback involves reactions to communications, a deliverable, or a situation. It supports interaction between the project manager, the team, and other stakeholders 18 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.18. The key benefit of the Monitor Communications process is— a. Sharing best practices with other project teams in the organization with lessons learned b. Ensuring the information needs of stakeholders are met c. Ensuring an optimal information flow among communication participants d. Providing stakeholders with information about resolved issues, approved status, and project status c. Ensuring an optimal information flow among all communication participantsWhile Monitor Communications confirm the communication needs of project stakeholders are met, the key benefit is to ensure an optimal information flow among all communication participants at any moment in time. This process determines if the planned communications artifacts and activities have had the desired effect of increasing or maintaining stakeholder support for the project. This process is performed throughout the project. This process can trigger the iteration of the Plan Communications Management and Manage Communications processes to improve communications effectiveness by possibly amending the communications management plan 19 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.19. The issue log is useful in Monitor Communications because it— a. Provides the project’s history b. Includes the project’s risk register c. Organizes and summarizes information gathered d. Serves as an information management system for communications management a. Provides the project’s historyThe issue log is a project document that is an input to Monitor Communications. It is helpful because it provides the project history, serves as a record of stakeholder engagement issues, and describes how these issues were resolved 20 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.20. As head of the PMO, you will receive performance reports for all major projects. You decided to set a guideline for project managers as performance reporting should— a. Collect work performance information on the status of deliverables b. Provide earned value data for project forecasting c. Provide information at an appropriate level for each stakeholder d. Focus on cost and schedule variances rather than scope, resources, quality, and risks c. Provide information at an appropriate level for each stakeholderProject reporting is a tool and technique in Manage Communications. It involves collecting and distributing project information. These reports range from simple status reports to more elaborate reports. The emphasis is to ensure reports are adapted to provide the information in a format and at the right level of detail for each stakeholder. Reports may be prepared on a regular or an exception basis. In Manage Communications ad hoc reports, presentations, and other project communications are made available 21 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.21. You are the project manager to devise and implement a strategy for your University to have greater recognition in the project management field. It has classes in all of the ten knowledge areas in project management, but few outside of its local area know about it. As you prepare your strategy, you decide it would be useful to form online communities with alumni, which are— a. Included in your project management plan b. Described in your communications plan c. Part of your project management information system d. The responsibility of your PMO c. Part of your project management information systemThe PMIS is a tool and technique in Manage Communications. It ensures stakeholders can easily retrieve needed information in a timely way. Project information is managed and distributed in three ways, one of which is social media management. Social media consists of websites, web publishing, blogs, and applications. The purpose is to engage with stakeholders and also provide the opportunity to form online communities 22 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.22. Communication is important when setting and managing expectations with the stakeholders. In preparing your communications management plan you realize— a. You need to determine your stakeholders’ information needs b. The choice of media is a key concern c. Flexibility in communications methods d. Electronic communications methods are a goal a. You need to determine your stakeholders’ information needs.Communications is considered one of the single most powerful indicators of project success or failure. Communications requirements analysis is a tool and technique in Plan Communications Management. By analyzing communications requirements, you can determine the information needs of your stakeholders. By doing this analysis, it then leads to the ability to combine the type and format of information needs and an analysis of the value of the information. A number different sources can be used as you analyze communications requirements 23 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.23. In person-to-person communication, messages are sent on verbal levels and nonverbal levels simultaneously. To communicate effectively, the project manager should be— a. Aware of the communication styles of the other parties b. Aware of their own preferred communication style c. Able to apply flexible style to meet audience requirements d. Aware of non-verbal communications a. Aware of the communication styles of the other partiesA communication styles assessment is an interpersonal and team skill, which is a tool and technique in Plan Communications Management. This assessment is helpful to assess the communication styles and identify the preferred method, format, and content stakeholders prefer for planned communications. This assessment often is used when some stakeholders have been identified as ones who are not supporters of the project, and it may follow a stakeholder engagement assessment 24 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.24. As an output from Monitor Communications, it may be necessary to update the— a. Risk register b. Issue log c. Corporate policies, procedures, and processes d. Knowledge management system b. Issue logMonitor Communications often entails the need to update project documents, including the issue log. This log may require updates as new issues may be raised. Other project documents that may require updates are the lessons learned register and the stakeholder register 25 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.25. In project communications, the first step in a written communication is to— a. Determine the appropriate writing style b. Gather thoughts or ideas c. Develop a logical sequence of the topics to be addressed d. Establish the basic purpose of the message a. Determine the appropriate writing styleIn Manage Communications, it goes further than distributing relevant information as its objective is to ensure the information being communicated has been gathered and received by the intended people. It also provides the opportunity for stakeholders to make requests for further information. While there are a variety of methods to distribute information, written communication is used frequently. It is easy for the receiver to misinterpret it, but the objective is for the receiver to understand it and use it as desired. Writing style then is a consideration and involves the use of active voice or passive voice, sentence structure, and word choice 26 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.26. A communications management plan includes which one of the following sample contents? a. Issues b. Escalation processes c. Dimensions d. Project assumptions and constraints b. Escalation processesNumerous items, including escalation processes, are part of the communications management plan. Business issues may arise that cannot be resolved at a lower staff level. During such a time, an escalation process is required, and it should show time frames and the names of people in the management chain who will work to resolve these issues 27 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.27. Your organization has decided to use project management for all of its endeavors. It has established a Center of Excellence for Project Management to support the movement into management by projects and has appointed you as its director. You have decided to focus on the methods used to transfer information, which then will be part of project communications management plans. In deciding the preferred approach, you need to determine— a. The type of information that is used the most b. The urgency of the need for information c. Reporting formats d. The preferred communications model b. The urgency of the need for informationCommunications technology is a tool and technique in Plan Communications. The methods used to convey information to stakeholders will vary. Conversations, meetings, written documents, data bases, social media, and web sites are used, among others. Determining the urgency of the need for information will affect the choice of technology. The urgency, frequency, and format will vary from project to project as there is no one approach that can be used. It even can vary within different phases of the project 28 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.28. You hear repeatedly that your client finds the format of the progress reports you submit to be one that does not meet their requirements. The client representatives complain they do not understand data in the reports. You know this is the case, since soon after you submit a report, the client representative calls you immediately to express concerns. Obviously, the communications requirements analysis you conducted is flawed. It also could be the communications methods you are using may not be effective. This situation shows it could have been avoided by— a. Meeting with the client at the start of the project to discuss the types of reports to prepare b. Using risk management techniques to identify client issues c. Hiring an expert report writer to prepare standard reports d. Engaging in communications planning a. Meeting with the client at the start of the project to discuss the types of reports to prepareThe communications management plan is prepared during Plan Communications Management. The plan should include a description of the information to be distributed such as format, content, level of detail, as well as conventions and definitions to be used. It also can include templates and guidelines for meetings and e-mails. In preparing this plan, and especially in this scenario in the question, meetings are a useful tool and technique. They can be used, among other things, to determine the most appropriate way to update and communicate project information and to respond to stakeholders. By having client representatives as part of such meetings, the problems in this scenario may have been prevented 29 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.29. Assume on your project you have identified 250 stakeholders located in three continents and of these 250, you have determined that 200 of them will be actively involved and interested in your project. Therefore, as you determine an appropriate communication method, your best approach is— a. Elaborate status reports b. Simple status reports c. Knowledge repositories d. E-mails c. Knowledge repositoriesKnowledge repositories, along with Intranet sites, e-learning, and lessons learned data bases, are examples of methods of pull communications. Pull communications are a type of communication method as a tool and technique in Plan Communications Management. They are used for large volumes of information or for large audiences and require recipients to access communication content at their own discretion, recognizing the need to have security provisions in place as needed 30 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.30. You want to ensure that the information you collect showing project progress and status is meaningful to stakeholders. However, while you have been managing projects for 15 years, you are new to this company. You decide as you prepare your communications management plan to— a. Review the organization chart b. Determine the disciplines, departments and specialists who will be involved with your project c. Focus on the logistical requirements to see the people involved at various locations d. Determine the communications requirements d. Determine the communications requirementsThe project team must conduct an analysis of stakeholder communications requirements to ensure that stakeholders are receiving the information required to participate in the project. For example, stakeholders typically require performance reports for information purposes. Such information requirements should be included in the communications management plan. Conducting a communications requirements analysis to determine the stakeholders’ information needs is a tool and technique in the Plan Communications process. The other answers are considerations as you conduct the communications requirements analysis 31 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.31. Work performance information is an output of which process? a. Manage risks b. Manage communications c. Monitor communications d. Report performance c. Monitor communicationsWork performance information, an output of Monitor Communications, provides information as to how project communications were performed by comparing the communications that were used against those that were planned. It considers feedback on communications to assess effectiveness 32 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.32. Assume you want to optimize the work performance reports you will use to Manage Communications. You should do so by— a. Determining the most appropriate choice of communications media b. Setting different communications techniques for different stakeholder groups c. Ensuring the information is consistent with regulations and standards d. Circulating them to stakeholders as defined in the communications management plan d. Circulating them to stakeholders as defined in the communications management planWork performance reports are distributed to stakeholders through processes in the communications management plan. They can include status and progress reports. They can contain earned value data, trends and forecasts, reserve burndown charts, defect histograms, contract data, and risk summaries. These reports are an input to Manage Communications 33 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.33. Planned and ad hoc reports and presentations are a useful update to organizational process assets during which following process? a. Plan Communications Management b. Distribute Information c. Manage Communications d. Monitor Communications c. Manage CommunicationsPlanned and ad hoc reports and presentations are a useful organizational process asset to update from Manage Communications. The other group of organizational process assets to update are project records, such as correspondence, memos, meeting minutes, and other documents used on the project 34 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.34. An example of a useful communications skill used in Manage Communications is— a. Political awareness b. Setting and managing expectations c. Nonverbal d. Influencing c. NonverbalCommunications skills include nonverbal communications. Examples are body language, as it transmits messages through gestures, tone of voice, and facial expressions. Mirroring and eye contact also are important in this category. The project manager and the team members should be aware as to how their use of nonverbal communications is noted by others 35 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.35. Changes in the communications management and stakeholder engagement plans should trigger changes to the— a. Project management plan b. Communications strategy c. Lessons learned register d. Change control process a. Project management planAs an output of the Monitor Communications process, there may be changes to the communications management plan to update it to make it more effective. Also, there may be changes to the stakeholder engagement plan to reflect their actual situation, communications needs, and their importance. Changes to these plans then trigger changes to the project management plan. These changes follow the organization’s change control process 36 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.36. One way to determine how to best update and communicate project performance and respond to stakeholder information requests is to— a. Review the effectiveness of the communications management plan b. Set up a portal c. Hold meetings d. Distribute performance reports c. Hold meetingsMeetings are a tool and technique in Monitor Communications. They can be face to face or online and in different locations and may include not only the project team but also suppliers, vendors, and other stakeholders. It is important to hold these meetings for decision making, to respond to requests from stakeholders, and to have discussions with suppliers, vendors, and other stakeholders 37 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.37. The purpose of work performance data in Monitor Communications is to— a. Obtain data on organizational communications requirements b. Review distributed information c. Review stakeholder communication strategies d. Evaluate deliverable status b. Review distributed informationWork performance data are an input in Monitor Communications. These data organize and summarize the types and quantities of communications 38 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.38. Because communications planning often is linked tightly with enterprise environmental factors, you should recognize that— a. The project’s organizational culture has an effect on the project’s communications requirements b. Standardized guidelines, work instructions, and performance measurement criteria are key items to consider c. Procedures for approving and issuing work authorizations should be taken into consideration d. Criteria and guidelines to tailor standard processes to the specific needs of the project should be stated explicitly a. The project’s organizational culture has an effect on the project’s communications requirements.Enterprise environmental factors undoubtedly will influence the project’s success and must be considered because communication must be adapted to the project environment. They are an input to the Plan Communications Management Plan process. The organization’s culture, political climate, and governance framework are examples of enterprise environmental factors to consider 39 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.39. You are working on a project with 15 stakeholders. Each of your 10 team members have a secret security clearance, and as the project manager, you have a top-secret security clearance as you work for a government contractor. As you prepare your communications management plan, you need to determine— a. Whether the 15 stakeholders also require a secret security clearance b. Social media policies c. Ways to distribute project information given this environment d. The impact of these clearances to the project environment b. Social media policiesSensitivity and confidentiality of information is part of communications technology, an input to Plan Communications. It is necessary to consider if the information is sensitive or confidential and whether additional security measures are needed. Also, with the increase in social media, employees must ensure appropriate behavior, security, and the protection of proprietary information are followed 40 / 40 INSTRUCTIONS: Note the most suitable answer for each multiple-choice question.40. You have surveyed the stakeholders in your stakeholder register to help determine their communications requirements. The majority of the respondents, 95%, want information distributed directly to them. This situation shows— a. You should use a web portal b. Push communications are preferred c. Pull communications are preferred d. A knowledge transfer system is required b. Push communications are preferred.Communication methods are an input to Plan Communications Management. When push communications are used, information is sent directly to specific recipients who want to receive it. This approach shows the information is distributed, but it does not show it was actually received or was understood. It includes letters, memos, reports, emails, faxes, voice mails, blogs, and press releases Your score is The average score is 51% LinkedIn Facebook Twitter VKontakte 0% Restart quiz
